Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
If you're not happy with your Roamstride order for any reason, contact us within 30 days of the delivery date at info@roamstride.com with your order number. As part of processing your refund, we may ask you to send the item back to us — we'll provide instructions if that's the case. Once your return is processed (or waived), we'll issue a full refund.
Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged in shipping, or the wrong item was sent, contact us within 30 days of the delivery date at info@roamstride.com so we can make it right.
To help us resolve this quickly, please include:
- Your order number
- A clear photo showing the issue
In most cases, you won't need to ship anything back to us — we'll evaluate the issue from your photos and send a free replacement or issue a refund, whichever you prefer.
Exceptions
Gift cards are non-refundable. Beyond that, our 30-day money-back guarantee applies to every Roamstride order, including sale-priced items.
Exchanges
Since each item is printed specifically for your order, we can't offer direct exchanges (e.g. for a different size or color). If something isn't right, use the money-back guarantee above and simply place a new order. If you're unsure which size to order, contact us first at info@roamstride.com — we're happy to help before you buy.
Refunds
Once we've reviewed your request and approved it, we'll notify you by email. Approved refunds are automatically issued to your original payment method within 10 business days — please note it can take your bank or card provider some additional time to post it. If more than 15 business days have passed since approval and you still don't see it, contact us at info@roamstride.com.